Verbal and non-verbal communication in your tattoo business - Tattoo Business For Profit Verbal and non-verbal communication in your tattoo business

Verbal and non-verbal communication in your tattoo business

Posted on: November 27th, 2013 by Hayley James No Comments

Whether you deal with your customers or you deal with your staff in your tattoo business, communication comprises verbal and non-verbal. In percentages it looks like this:

  •          35% attitude (perception)
  •          15% content (words)
  •          50% non-verbal (impact)

You may be surprised; but what you say plays second fiddle to how you say it. Often times,  the attitude and perception of the person communicating determines how the message is conveyed.

So how do you manage communication for ongoing improvement?

For starters, improve your communication by putting yourself in the shoes of your customers or your staff and follow the golden rule. How you want to be treated as a customer or staff member is how you should treat others. It really pays off to use the right words at the right time to become a good communicator.

And what makes a great communicator? These are the underlying verbal and non-verbal aspects in communication which you need to become a great communicator:

Exchange of Ideas    

A great communicator acknowledges the reality that there must be an exchange of ideas and not just a one-way street of one's message. Try listening to your customer's ideas before you convey your own. The foundation of what you want to say is laid upon the other person’s needs.

The Intention of the Ideas      

The intention of your message must be clear. Your purpose must be direct. And it pays off if the intention is out of genuine desire to serve rather than to follow a set of protocols.

Give Your Attention     

Giving your attention and being able to listen to other people’s needs is a crucial skill. You also need to be able to try to understand what they mean by what they are saying even if you don't agree with it.

Empathy 

Everyone wants to be heard. People want to feel understood. If they are heard, which does not even mean necessarily agreed with.  You can show your empathy by placing yourself in the other person’s shoes. 

Successful communication leads to good business. It is rooted in the ability to measure other people’s  communication style and expectations and then to reflect and respond appropriately. 

Image courtesy of jscreationzs / FreeDigitalPhotos.net

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